OpenAI’s GPT-5 announcement last week was meant to be a triumph—proof that the company was still the undisputed leader in AI—until it wasn’t. Over the weekend, a groundswell of pushback from customers turned the rollout into more than a PR firestorm: It became a product and trust crisis. Users lamented the loss of their favorite models, which had doubled as …
Read More »GPT-5’s model router ignited a user backlash against OpenAI—but it might be the future of AI
