They call it the “Gen Z stare” — that flat, expressionless look that’s gone viral across TikTok, service counters, and job interviews. To some, it signals boredom or indifference. But look closer, and you’ll find a new generation of workers unwilling to fake engagement. They want it to be real. And in hospitality, that can be a superpower. As the …
Read More »I’m the president of a $1 billion software unicorn and I’ve seen the ‘Gen Z stare’ disappear in healthy workplaces. It’s a wake-up call for hospitality
