Lufthansa Group is planning some major changes to how it does business, in order to both increase profitability and improve customer satisfaction. That combination always makes me a bit skeptical, especially when it’s coming from Lufthansa Group. Lufthansa’s controversial “Matrix Next Level” strategy Europe has three major global airline groups. One of those is Lufthansa Group, which includes Lufthansa, SWISS, …
Read More »Uh Oh: Lufthansa Group Centralizing Airline Management To Boost Profits
