Phison has dismissed the claims of Windows 11 updates bricking its SSDs after conducting several hours of rigorous testing on its solutions.
Reports of Windows 11 Bricking SSDs Might Be Part of A Major Hoax Drive, As Phison’s Thousands of Hours of Testing Reveals No Issues With Their Storage Solutions
After issuing a statement earlier that they were investigating the reports about SSDs being bricked under the latest Windows 11 update, Phison has now issued a second response in which they were unable to reproduce the same issues after hours of testing.
According to Phison, the ‘KB5063878’ and ‘KB5062660’ updates for Windows 11 were followed by reports of SSDs being bricked. Initially, it was Phison SSDs that were targeted, but later, more SSDs were reported to face similar issues. Phison was quick to respond to this issue and also tackled false propaganda against the manufacturer, where false documents were being shared with its partners and customers.
Phison took it upon themselves to test out whether these reports were real, and well, the result is finally here. In a statement provided by Phison, the company dedicated over 4,500 cumulative testing hours to their SSDs that were reported as “potentially impacted” and conducted more than 2,200 test cycles, though in the end, the company was unable to produce any such issues that are being reported online. And it’s not just them; neither their partners nor customers have reported that the issue affected their SSDs.
The company has also issued a “Best Practices” guide for end users, advising the use of proper heatsinks and thermal pads to maintain optimal operating temperatures, which reduces the longevity of the drives due to extensive thermal throttling. The full statement by Phison is as below:
As stated on August 18, Phison was made aware of the ‘KB5063878’ and ‘KB5062660’ updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison. In response, Phison dedicated over 4,500 cumulative testing hours to the drives reported as potentially impacted and conducted more than 2,200 test cycles. We were unable to reproduce the reported issue, and no partners or customers have reported that the issue affected their drives at this time.
Phison remains committed to the highest standards of reliability and continues to closely monitor the situation in collaboration with our industry partners.
Best Practices for End Users
While our validation testing has not identified any concerns related to these Windows 11 updates, we have shared industry best practices to support high-performance storage devices. We continue to advise users that for extended workloads, such as transferring large files or decompressing large archives, make sure a proper heatsink or thermal pad is used with the storage device. This helps maintain optimal operating temperatures, reduces the likelihood of thermal throttling, and ensures sustained performance.For users with questions or potential troubleshooting needs, please contact support@phison.com.
Phison to Wccftech
Now, it should be pointed out that there might be some big agenda behind all of this, considering that a fake document was already circulated to Phison’s customers, which had nothing to do with Phison itself. One or several media outlets might have been used to make it look like Phison’s SSDs/drives were the most affected by these Windows 11 updates, but it was never made clear what sort of testing setups were used.
It is likely that the users who reported this issue might have been pushing the SSDs very hard without proper equipment, and also might have removed the heatsinks from the SSDs. There are a lot of things unknown about those reports, but what is clear is that Phison has run the tests and they haven’t found any issues, which should give Phison SSD users some ease of mind. Once again, follow the best practices guide above and ensure that the latest high-performance SSDs are getting adequate cooling for smooth performance.
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