Yesterday, when the Battlefield 6 servers went live, some users who purchased the game on PC via the EA app experienced a nasty entitlement issue that essentially locked them out of playing any of the game’s modes. Most users received a message saying they were missing DLC content, and the bug quickly became a meme. A few hours later, everything was fixed, and the impacted players even received some bonuses for their troubles:
Today, we experienced an outage on the EA app that prevented some of our players who pre-ordered Battlefield 6 from accessing the game, and we know this can be frustrating so we wanted to offer an apology… with perks. The fix has been rolled out. But we aren’t done.
Anyone on the EA app who was impacted will receive 12 Hardware and 12 Career 60-Minute Boosters, which should be arriving in impacted players’ in-game inbox this weekend. In addition, we will also be granting impacted players full access to a seasonal Battle Pass. If impacted players purchased the Phantom Edition, we will be granting them access to Season 2’s full Battle Pass.
Interestingly, while the bug was still active, Vince Zampella very candidly told his X followers that he was playing on Steam and recommended getting a refund on the EA app and purchasing the game again on Steam.
I have yelled about EA app people. Any suggestions on next levels of escalation?
I am playing on Steam. Can you refund and buy on Steam?
It might be strange to see the head of the Battlefield franchise recommend something that effectively goes against the interests of his employer (EA gets full revenue through its own app, whereas it has to give Valve a cut of every purchase made through Steam, just like everyone else), but then again, EA CEO Andrew Wilson is more likely to commend Zampella on a job well done.
The former studio head of Infinity Ward and current studio head of Respawn Entertainment and Ripple Effect Studios was appointed new head of the IP in December 2021, just a couple of weeks after the disastrous launch of Battlefield 2042. Given how well Battlefield 6 has been reviewed and initial concurrency data from Steam, it seems like Zampella and the teams involved (Ripple Effect, DICE, Criterion, and Motive) successfully pulled off a strong comeback for the military shooter series.
That said, if you are playing on PC, there’s a chance you might encounter some weird errors. We’ve compiled a troubleshooting guide here to help with those.
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