KALAMAZOO, MI — Bronson Healthcare is offering the same services under new names at two types of its facilities — formerly known as FastCare and Urgent Care.
The updates better reflect what’s offered at both locations, Bronson officials said while announcing the change on Tuesday, Sept. 2.
FastCare has been renamed QuickCare. This is a walk-in alternative to a primary care visit for patients experiencing minor, common health issues like colds, allergies and infections, per a hospital press release.
There are two QuickCare locations in the Kalamazoo area at 5623 Gull Road and 6220 W. Main St.
Urgent Care has been renamed QuickCare Plus. This facility treats urgent, non-life-threatening needs like broken bones, strains and cuts needing stitches.
Bronson QuickCare Plus opened at 940 John St. in September 2024. It has since served more than 19,000 patients with an average wait time of eight minutes, per the release.
Both facilities are designed to address health issues that can’t wait for an appointment.
Hospital leadership is listening to patient feedback, said Bronson Healthcare Director of Capacity Management Lisa Padgett.
“We wanted to make sure they understood where they’re walking into and what they’re seeing on their bills,” Padgett said.
Residents have criticized Bronson for its Urgent Care site not offering services at an affordable rate that’s typical for a traditional urgent care, NowKalamazoo reports.
Bronson Urgent Care (now QuickCare Plus) is a department of the hospital, so visits are billed as a hospital claim, per NowKalamazoo.
A QuickCare bill starts at $90, plus the cost of additional testing. QuickCare Plus services are billed as hospital outpatient visits, per the release, and typically cost less than an ER visit.
Actual charges vary depending on a patient’s insurance.
Unlike independent urgent care centers, QuickCare Plus offers hospital-trained technicians, care and imaging, Padgett said. Test results and visit summaries are hosted in Bronson MyChart, making it easier to connect with Bronson doctors for follow-up care.
“Our patients tell us they want convenience and choice,” said Kim Hatchel, hospital senior vice president. “By offering different levels of walk-in care, they can select the best option for any health care needs that can’t wait for an appointment.”
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